et33's Privacy Policy

1.1 Overview

et33 is an online casino and betting platform operated for users in Bangladesh. We take the privacy of our users' personal information very seriously. This privacy policy ("Policy") describes how et33 collects, processes, stores, and protects your personal information.

This policy applies to et33's website, mobile version, and all associated services. When you register, log in, or use any service on et33, you automatically come under this policy.

1.2 Definitions

The key terms used in this policy are defined below:

• "Personal Information" means any information that can directly or indirectly identify you.
• "Processing" means any operation performed on data, including collection, recording, organizing, storing, adapting, retrieving, or using it.
• "Third Party" means any person or organization other than et33 and you.
• "Cookie" means a small data file stored on your device that helps improve the functionality of a website.

2.1 Registration and Account Information

We collect the information you provide when opening an account on et33. This includes:

• Full name and date of birth
• Email address
• Mobile number
• Preferred currency and language settings
• Password (in encrypted form)

2.2 Identity Verification Information (KYC)

To verify accounts and ensure responsible gaming, we may collect the following information:

• Copy of national ID card or passport
• Proof of current address
• Proof of payment method ownership (bKash/Nagad number verification)

2.3 Financial Information

To facilitate deposits and withdrawals, we collect the following financial information:

• bKash, Nagad, Rocket, or Upay mobile number
• Transaction history and amounts
• Deposit and withdrawal dates and times

We do not directly store any full bank account numbers or card numbers.

2.4 Automatically Collected Information

When you use et33, certain information is collected automatically:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and click data
• Session duration and login times
• Referring website (if applicable)

3.1 Service Operations

et33 uses your personal information primarily for the following purposes:

• Creating and managing your account
• Verifying login and identity
• Processing deposits and withdrawals
• Managing gaming activities
• Providing bonuses and promotions
• Managing the VIP program

3.2 Security and Compliance

We use information to protect your account and the platform:

• Preventing fraud and unauthorized access
• Managing anti-money laundering (AML) processes
• Enforcing responsible gaming policies
• Ensuring 21+ age verification
• Monitoring suspicious activity

3.3 Communication and Support

We use your information to stay in contact with you:

• Providing 24/7 customer support via live chat
• Sending important account-related notifications
• Sending transaction confirmation messages
• Resolving technical issues

3.4 Service Improvement

We analyze anonymized and aggregated data to improve your experience. This includes identifying the most popular game categories, evaluating platform performance, and improving the user experience.

4.1 Types of Cookies

et33 uses the following types of cookies:

• Essential Cookies: Used to maintain login sessions and ensure security. The platform cannot function properly without these.
• Functional Cookies: Used to remember your language preferences, theme settings, and other customizations.
• Analytical Cookies: Collect anonymous data to monitor platform usage and improve performance.

4.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, please note that disabling certain cookies may limit some features of et33. Essential cookies remain active at all times as they are required for the core functionality of the platform.

5.1 When Information Is Shared

et33 does not sell, lease, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Information necessary to complete transactions through bKash, Nagad, Rocket, and Upay.
• Game Providers: With providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others to manage game sessions.
• Technology Partners: Trusted technology companies that assist in operating and maintaining the platform.
• Legal Obligations: In response to a court order or a lawful request from law enforcement authorities.

5.2 Third-Party Responsibilities

et33 only works with third parties that adhere to appropriate data protection standards. We sign data processing agreements with all our service partners, which require them to handle your information in a manner consistent with this policy.

6.1 Security Measures

et33 uses industry-standard security measures to keep your personal information safe:

• SSL Encryption: All data transmission is secured with 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Controls: Only authorized staff can view your information for specific required purposes.
• Regular Security Audits: Our systems undergo regular security assessments.
• Firewall Protection: Advanced firewalls and intrusion detection systems.

6.2 Data Retention Period

et33 retains your information for the following periods:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, information is retained for a specified period to meet legal obligations and financial record requirements.
• Transaction Records: Financial transaction records are retained in accordance with regulatory requirements.

After the specified period, information is securely deleted or anonymized.

6.3 Steps in the Event of a Data Breach

If a data breach occurs and it may significantly affect your rights, et33 will notify you as soon as possible. We will take immediate steps to limit the damage and prevent such incidents in the future.

7.1 Right to Access Information

You can request et33 at any time to let you know what information we hold about you. In response to this request, we will:

• Provide a copy of the personal information stored about you.
• Explain how the information is being used.
• Inform you whether the information has been shared with any third party.

7.2 Right to Correction and Update

If your personal information is incorrect or incomplete, you can request a correction. You can update your information through account settings or by contacting our support team.

7.3 Right to Deletion

In certain circumstances, you can request the deletion of your personal information. However, please note that this right may not apply in the following cases:

• Information required to fulfil legal obligations
• Information related to ongoing legal proceedings
• Financial transaction records that must be retained for regulatory reasons

7.4 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or notifications at any time. To do so:

• Change your communication preferences in account settings, or
• Email us directly at [email protected]

Please note that opting out of transaction-related and security notifications is not possible, as these are an essential part of the service.

8.1 Age Verification Policy

et33 is for individuals aged 21 and above only. We do not knowingly collect information from minors under any circumstances. Date of birth is verified at registration and, if necessary, age is reconfirmed through the KYC process.

If we become aware that information from a minor has been collected, we will immediately close that account and delete the associated information.

8.2 Appeal to Parents

If you believe your child has registered on et33, please contact us immediately at [email protected]. We will act promptly and delete all related information.

9.1 Notice of Changes

et33 may update this privacy policy from time to time. For significant changes, we will:

• Display a clear notice on this page.
• Send details of the changes to your registered email.
• Update the "Last Updated" date at the top of the page.

9.2 Meaning of Continued Use

Continuing to use et33 after an updated policy is published will be considered as your agreement to the new policy. If you do not agree to the new policy, you have the right to stop using et33 and request to close your account.

10.1 Privacy-Related Questions

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Start a chat 24/7 directly from any page on et33

We will respond to your request as soon as possible.

10.2 Related Policies

Visit the pages below to learn more about your protection and rights:

• Terms & Conditions — Detailed rules for using the platform
• Responsible Gaming — Safe gaming habits and self-limit tools
• About Us — Learn more about et33
• FAQ — Answers to frequently asked questions